Legal & policies

Delivery Policy

Last updated: June 2026 · Questions? support@metalix.in

Refund & Reprint Delivery Terms of Service Privacy

Shipping & Delivery Policy

Last updated: June 2026

Delivery options

Shop pickup (Free): Collect your prints directly from our store at Shop 12, M3M Solitude, Gurugram. We will notify you via SMS/call when your order is ready.

Home delivery (₹30 flat): We deliver within Gurugram city limits. The delivery charge is ₹30 per order regardless of quantity.

Turnaround time

Most standard orders (under 100 pages) are ready within 3–4 hours of successful payment. Bulk orders of 100+ pages or high copy counts may take longer — estimated time will be communicated before dispatch.

Delivery area

Home delivery is currently available within Gurugram city limits only. If your PIN code is outside our serviceable zone, we will contact you to arrange shop pickup and refund the delivery charge in full.

Delays & missed deliveries

If your order is significantly delayed beyond the estimated time, please contact us via WhatsApp at +91 7042443143 with your Order ID. We will either expedite the delivery or waive the delivery charge, at our discretion.

Contact

WhatsApp: +91 7042443143 | Email: support@metalix.in | Shop hours: Mon–Sat 9AM–9PM, Sun 10AM–6PM