Cancellations
You may cancel your order free of charge any time before the status changes to "Printing Started." Once printing begins, the order cannot be cancelled or refunded. To cancel, tap Cancel order on your order's tracking page, or contact us by WhatsApp or a call at +91 7042443143.
If the error is ours
If your print is defective due to our error — including smudging, wrong paper size, incorrect number of copies, or wrong colour mode — we will offer a free reprint or a full/partial refund to your original payment method within 5–7 business days. Please report the issue within 24 hours of pickup or delivery with a photo of the defect.
If the issue is with your file or selections
We print exactly what you upload and exactly what you select, without modifying your files. We are unable to offer refunds for: low-resolution or blurry images, typos or content errors in your document, wrong file uploaded by mistake, colour/B&W settings chosen by you, or a passport photo/photo size, crop, or pack quantity chosen by you. A paid reprint is available once your file or selection is corrected.
Refund timeline
Approved refunds are returned to your original payment method. Online payments are refunded through the gateway you paid with (Razorpay or Cashfree), which typically processes refunds within 5–7 business days. If you paid in cash or by UPI on pickup or delivery, we refund by UPI or bank transfer.
Contact for refund requests
WhatsApp: +91 7042443143 | Email: support@metalix.in