Last updated: June 2026
You may cancel your order free of charge any time before the status changes to "Printing Started." Once printing begins, the order cannot be cancelled or refunded. To cancel, visit My Orders on the app or contact us immediately via WhatsApp at +91 7042443143.
If your print is defective due to our error — including smudging, wrong paper size, incorrect number of copies, or wrong colour mode — we will offer a free reprint or a full/partial refund to your original payment method within 5–7 business days. Please report the issue within 24 hours of pickup or delivery with a photo of the defect.
We print exactly what you upload without modifying your files. We are unable to offer refunds for: low-resolution or blurry images, typos or content errors in your document, wrong file uploaded by mistake, or colour/B&W settings chosen by you at the time of order. A paid reprint is available once your file is corrected.
Approved refunds are returned to your original payment method. Razorpay typically processes refunds within 5–7 business days.
WhatsApp: +91 7042443143 | Email: support@metalix.in
